We offer a very flexible Return & Exchange policy. If your customer is not satisfied with the order, you can easily return the product. However, there are a few basic rules to be eligible:

  • Product seal should not be opened
  • Product has to be in unused state
  • Request has to be raised within 2 days of delivery
  • We accept the request if there is a mismatch in the product or in case an item is missing/wrong in a combo order

Returns will not be accepted under the following conditions:

  • Product is damaged
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged.
  • Products that don't belong to the brand
  • If request is initiated after 2 business days of order delivery
  • Free product provided by brand
  • Please note that we cannot offer exchanges or refunds on any sale, opened or used products
  • Our products once opened cannot be repackaged or resold due to breach in personal hygiene.To keep things safe for our customers, we do not accept returns
  • on opened merchandise.

How to return the product? Simply contact us and return the products to our address by sending back. However, postage will be charged at actuals if the return item is other than product mismatch .

When will my return request processed? Please allow one to three weeks from the day you return your package for your request to be processed. You will be contacted once your return is complete.


All claims for shortages or damages must be reported to customer service on the day of delivery with the proof of image or video. Damages due to neglect, improper usage or wrong application will not be covered under our Exchange/Returns Policy. Exchange of product due to allergic/skin reactions is not applicable. Exchange of product due to reasons including personal dislike of the product; dislike of the fragrance; dislike of color that cannot be backed by proof of quality issues with the product itself is not applicable

Refund Policy

Please note that, a coupon (Store Credit) is given instead of a refund. The cost of reverse shipping i.e. - Getting us to collect it from you, will come at a cost of INR 150 which will be borne by the customer. The store credit will be issued after deducting INR 150 from the price of the products returned once delivered back to us.

Duties out of India

Any additional unforseen duties that may be imposed by the respective country outside India as import taxes/duties, shall be borne by the customer.The brand will only be paying the cost of shipping at actuals to the courier facility. The brand is not responsible for bearing additional duties of any kind if imposed by the tax agencies of the respective country.

Vanaura Organics is a unique skin and hair care brand that combines the philosophy of ancient Ayurvedic science with cutting-edge natural and organic-based technologies from around the world. Founded by Dr. Nayana Sivaraj, the brand focuses on creating performance-based, effective, and harmless products that bring out the best version of an individual. Vanaura Organics assures quality and purity by using the finest ingredients in an ecologically sustainable manner.

The brand has achieved recognition as one of the top 10 emerging beauty brands of 2023 by Silicon India magazine. It caters to the beauty needs of a million customers across India who are looking for natural, organic, and eco-friendly self-care products.

Vanaura Organics has obtained Cosmos Organic and Cosmos Natural certifications according to the COSMOS standards, which are global standards for cosmetics. These certifications ensure that the products meet strict organic and natural ingredient requirements.
The brand addresses the market gap for result-oriented, performance-based organic products that are chemical-free. Many educated consumers are aware of the harmful effects of chemicals and toxins in cosmetic products, but there is a lack of natural and organic alternatives that are scientifically backed and stable. Vanaura Organics fills this gap by providing beauty solutions that blend Ayurvedic wisdom and techniques with organic skincare innovations. The brand substitutes synthetic and harmful chemical bases with naturally derived, stable, and well-researched ingredients, enhancing the effectiveness of Ayurvedic formulations without compromising on user-friendliness.
The unique selling proposition of Vanaura Organics lies in its multifunctional Ayurveda-based organic skincare products that offer minimal products to address various skin concerns. The brand utilizes advanced organic skincare technology, naturally derived bases, biotechnology-based active plant ingredients, and time-tested Ayurvedic principles to create effective and eco-friendly products. Most formulations are preservative-free, and the packaging is eco-friendly, incorporating materials like glass and jute with minimal use of recyclable plastic.

Vanaura Organics aims to improve skin tone, texture, firmness, and solve various skin issues while providing rejuvenation and anti-aging solutions. The brand believes that self-care is an exercise in self-love, which contributes to an individual's mental well-being and productivity. By promoting self-care, Vanaura Organics aims to bring about a positive change in people's skincare routines and overall well-being.

Dr. Nayana Sivaraj, an Ayurvedic physician specializing in Ayurvedic psychiatry, is the driving force behind Vanaura Organics. With a legacy in traditional Indian Ayurveda, she has extensively studied and researched skincare and cosmetic techniques and collaborated with experts worldwide to develop an effective skincare range.